Pioneer Facility Management

Legal

Terms & Conditions

Last updated: September 2026

1. Agreement

By using the Pioneer Facility Management website or booking our cleaning and facility services, you agree to these Terms & Conditions. If you do not agree, please do not use our website or services.

2. Services

We provide residential, commercial, deep cleaning, carpet & upholstery, end of lease, and related facility services across Sydney. Service details, scope, and pricing will be confirmed in your quote or booking confirmation.

3. Quotes & Bookings

  • Quotes are estimates based on the information you provide and may change if site conditions differ.
  • A booking is confirmed once we accept your request and schedule a date/time.
  • You must provide accurate access details, parking information, and any special instructions.

4. Cancellations & Rescheduling

Please give us reasonable notice if you need to cancel or reschedule. Late cancellations or no-shows may attract a fee to cover scheduled staffing and travel.

5. Customer Responsibilities

  • Ensure safe access to the property at the agreed time
  • Secure valuables and inform us of fragile items or restricted areas
  • Disclose any hazards, pets, or special cleaning requirements in advance
  • Ensure utilities (water, electricity) are available during service

6. Satisfaction Guarantee

If you are not satisfied with our work, contact us within 24 hours of service completion. Where reasonable, we will return to make it right at no extra charge for the agreed scope of work.

7. Liability

We take care when providing services and our team is trained and insured. To the fullest extent permitted by law, our liability is limited to re-performing the relevant service or refunding the fees paid for that service. We are not liable for pre-existing damage, wear and tear, or loss arising from inaccurate information provided by you.

8. Payment

Payment terms will be stated on your quote or invoice. Services may be withheld or cancelled if payment is overdue.

9. Website Use

Content on this website is for general information only. You must not misuse the site, attempt unauthorised access, or use our content without permission.

10. Changes to These Terms

We may update these Terms & Conditions from time to time. The latest version will always be available on this page.

11. Contact

Questions about these terms? Contact us:

Our Goal Is to Wow You With Every Clean!